Refund policy

Refund Policy

At Averra, your satisfaction is important to us. We work hard to ensure that every product you receive meets our quality standards and delivers the experience you expect.

If you have any concerns regarding your order, please write to us at contactus@averraonline.in and our customer support team will assist you.

Full-Priced Electronic Products

We will gladly issue a refund for any full-priced, non-discounted electronic product that is unopened, unused, and returned within 60 days from the date of purchase.

To initiate a return, please contact us at contactus@averraonline.in with your order details.

The product must be returned in its original condition, along with the original packaging, accessories, manuals, and any other items supplied with the product.

If Averra arranges a return pickup, any applicable reverse-shipping or pickup charges may be deducted from the refund amount.

Consumable, Personal Care and Hygiene Products

For hygiene and safety reasons, consumable, oral-care, personal-care, and hygiene products that have been opened or used cannot be returned, exchanged, or refunded.

Any claim relating to a damaged, defective, incorrect, or incomplete product should be reported to Averra promptly after delivery along with the required supporting photographs or videos.

Sale Orders

Products purchased during a sale, discount, promotional campaign, special offer, clearance sale, or at a discounted price are not eligible for voluntary returns, refunds, or exchanges.

This applies to electronic products, consumable products, personal-care products, accessories, replacement products, and other items purchased at a discounted or promotional price.

Refund Method — Averra Store credit/Gift Card

Averra does not provide cash refunds for either:

• Cash on Delivery (COD) orders; or
• Prepaid orders, including payments made through UPI, cards, net banking, wallets, or other online payment methods.

Where a return or refund is approved, the eligible refund amount will be issued in the form of an Averra Store Credit/Gift Card to the email address or contact details associated with the order.

No refund will be transferred to a bank account, UPI account, credit card, debit card, wallet, or provided in cash.

For the purposes of this Refund Policy, references to a “refund” mean issuance of the eligible amount through an Averra Store Credit/Gift Card, unless otherwise required by applicable law.

Any applicable return-shipping, reverse-logistics, or pickup charges may be deducted from the Store Credit/Gift Card amount where applicable.

Marketplace Purchases

Products purchased through third-party marketplaces or platforms are subject to the return, refund, and replacement policies applicable to the respective marketplace.

Customers may be required to provide a valid invoice, order confirmation, photographs, videos, or other supporting information when raising a product-related claim with Averra.

Return Conditions

A return may be refused if:

1. The return request is made outside the applicable return or guarantee period.
2. The product does not meet the eligibility requirements stated in this policy.
3. The product has been damaged through misuse, negligence, improper handling, or unauthorized modification.
4. Required accessories, components, packaging, or supporting documentation are missing.
5. The product was purchased as part of a sale or discount and is not otherwise eligible under applicable law.
6. The customer is unable to provide valid proof of purchase.
7. The returned product does not match the product originally supplied by Averra.

Damaged, Defective, Missing or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact Averra Customer Support as soon as possible.

Customers may be required to provide clear photographs and an unboxing video showing the product, packaging, shipping label, and nature of the issue so that the claim can be verified.

Claims will be evaluated by Averra after reviewing the information provided.

Where an eligible warranty claim is approved, Averra may provide repair or replacement in accordance with the applicable product warranty terms.

Important Notices

1. Please inspect the package at the time of delivery wherever reasonably possible. Do not accept a package that appears materially tampered with or damaged.
2. Refunds approved under this policy are issued through an Averra Store Credit/Gift Card and not as cash or payment reversal, except where applicable law requires otherwise.
3. The standard return policy applies only to eligible full-priced, non-discounted electronic products that are unopened and unused.
4. The 60-Day Money-Back Guarantee* applies only to eligible products expressly covered by the guarantee and is subject to the conditions stated above.
5. Products purchased on sale or at a discount are not eligible for voluntary returns, refunds, or exchanges unless expressly stated otherwise or required under applicable law.
6. Averra will request photographs, videos, invoices, order details, or return of the product before approving any refund, replacement, warranty, or guarantee claim.
7. Any attempt to submit fraudulent, manipulated, duplicate, or misleading claims may result in rejection of the claim.

Customer Support

For return, refund, warranty, or order-related assistance:

Email: contactus@averraonline.in
WhatsApp: +91 88826 00240

*60-Day Money-Back Guarantee Disclaimer

The 60-Day Money-Back Guarantee is subject to the eligibility requirements and exclusions stated in this Refund Policy. It applies only to eligible full-priced and non-discounted products.

Approved amounts under the guarantee are provided through an Averra Store Credit/Gift Card and are not paid as cash or refunded to the original payment method, except where required by applicable law.